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Success Outcomes

Slash churn. You succeed when your customers do.

Success Outcomes tackles the root causes of churn:

  • Poor Implementation

  • Unmet Customer Goals

  • Failure To Demonstrate Real Value At Renewal Time

Book a Demo

Your Best Sales Rep+CSM 
Combo in Every Deal

Your systems have customer data. Success Outcomes can turn that data into action at scale which consistently turns every customer interaction into automated onboarding journeys, complete with success plans, reporting and renewal-ready reporting insights.

Trusted by thousands of customers to date and counting

PACT is the AI-powered bridge between Sales, Success & Renewals

Wizeline
Salesbricks
Melonn
Stak
MiSalud Health
  • Success Planning is easy when you know everything
  • Success in their words. With evidence.
  • Every customer is different. Embrace it.
  • What they bought is what you deliver
  • Customers renew what they actually value
  • Wouldn’t it be nice if you knew what sales promised?

Supercharge your CRM. It's Time to Move from Logging to Action.

Your CRM contains untapped data that Pact accesses to improve retention and renewal revenue

    44%

    of churn can be avoided by achieving customers’ goals

    23%

    Increase retention out the gate by 23% with improved onboarding experiences

    5x

    Improve CAC by 5x by focusing on retention vs new deals

Turn Every Customer Interaction Into Continuous Customer Success

Success Outcomes bridges the gap between your data and your teams

Activate CRM

Activate CRM & other data with AI to unlock potential & boost your team’s efficiency.

Team Alignment

Align every team with shared visibility into goals, risks, and status.


Workflow Automation

Save time and costs with automation for follow-ups, tasks, and lifecycle touch-points.

Agentic AI, Purpose-Built for Customer Success.

Dramatically improve KPIs using Success Outcomes by applying agentic AI principles - not just analyzing data, but taking action. Our AI agents turn messy, scattered data into goals, early warning risk flags, and recommend next steps across every tier of your customer base

  • Auto-generated success plans from CRM and communication data

  • Onboarding workflows that accelerate time to value & account for what each customer values most

  • Advanced reporting gives continuous feedback loop between Sales, Success, Finance and Product

You’re not just tracking customers - you’re enabling outcomes.

5 stars
Melissa Duncan Head of Customer Success

Our CRM alone couldn’t give us the insights we needed. Success Outcomes turns our data into customer-specific plans that surface risks early and make renewals effortless. Its reporting is a game-changer. Teams instantly see which features customers value and the dollar value of feature requests, without meetings or manual analysis.

5 stars
Dave Hare SVP of Customer Success

I’ve been leading customer success teams for over 30 years at some of the world’s largest companies, and I can say without hesitation that what we’re seeing with AI right now is transformative. I predict we’ll see more change in the next two years than we’ve seen in the last twenty. Success Outcomes is at the forefront of that shift, making human team members more productive and satisfied at work.

5 stars
Chad Holloway Team Lead, Customer Success

Success Outcomes saves my team countless hours of manual work and bridges the sales-to-success gap. Even without a formal handoff, we know exactly what expectations were set during the sales process because those expectations are captured in the success plan from day one. That efficiency not only saves time but also builds customer trust.

Measurable Impact, Visible Results.

  • Increase renewals

  • Reduce churn

  • Shorten onboarding time

  • Boost team capacity

  • Inform roadmap decisions

See what your team can do with 
an AI boost from Success Outcomes

Book a personalized demo

Discover how Success Outcomes helps your teams & customers achieve their strategic goals and objectives