Slash churn. You succeed when your customers do.
Success Outcomes solves the top causes of churn: bad implementation, missed customer goals, lack of demonstration of value at renewal time
Your best Rep in every account
Some of our customers
Testimonial
"The customer journey often zigzags between sales, customer success, finance, professional services and more, leading to confusion, inefficiency, and consequently, revenue losses.
Pact solves this by segmenting the customer lifecycle into specific phases, with clear ownership distributed across each team. This clarity ensures that critical milestones are met smoothly, fostering accountability and autonomy."
Supercharge your CRM
- Even the most powerful CRM leaves gaps that cost renewals and efficiency.
- Customer goals are unique and they aren’t captured or tracked consistently
- Handoffs between Sales, Onboarding, and Success create confusion
- Customer interaction data is key, yet it is scattered across meeting transcripts, handoff notes, emails, slacks
- Reporting takes hours of manual work and lacks clarity
- Product teams can’t easily quantify what customers actually value
Advanced CRM integration
- Pact seamlessly integrates with CRM systems like Salesforce or HubSpot, leveraging what you already use without the need for additional tools.
- With Pact, your CRM becomes more powerful, triggering customer success journeys to ensure that all opportunities follow a clear process.
Data-driven insights for continuous improvement
- Pact’s analytics guide decision-making by providing data-driven insights.
- Identify what’s failing: the process, the team, or the customer.
- Silos between sales, customer success, and other teams are broken down. Our integrated platform encourages transparency and shared accountability.
Get started with an automated workflow
- Hit the ground running with automated workflows designed to optimize critical handoff processes, or build a workflow customized to your teams’ specific needs.
- From optimizing customer handoff processes to enhancing the efficiency of support ticket management, our workflows empower your customer success team to deliver an exceptional experience with minimal effort.
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