Pact Case Studies

Discover how Pact delivers results in the real world. Explore success stories showcasing how businesses overcome challenges and optimize processes with Pact’s innovative solutions.

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Case Studies

  • Category: Client Story

    Revamping Customer Success at a Leading Hi-Tech Sound Equipment Company

    A leading hi-tech sound equipment company in California streamlined its shipping and invoicing processes by partnering with Pact for workflow automation. Faced with delays due to inconsistent data across systems, the company implemented Pact's "process as code" approach, integrating real-time data to improve efficiency and management oversight. This overhaul led to over 90% on-time completion of workflows, prompting further expansion of Pact's solutions within the company.

  • Category: Client Story

    Optimizing CRM Management for an E-commerce Fulfillment Leader

    A fulfillment company for e-commerce, a leader in the industry, faced a critical challenge concerning the management of its HubSpot CRM pipeline. Updates to active opportunities weren’t happening consistently, which prevented them from having accurate reports and reliable revenue forecasts. This meant managers had to do extra work to remind sales representatives to keep their data up-to-date. Moreover, they were reporting inaccurate forecasts to the board, which resulted in constant updates and unnecessary friction.