Customer Stories

Case Studies

• Category: Client Story

  V Technologies: Transforming business operations with Pact’s AI-driven management

  V Technologies faced significant challenges in keeping their product development and market entry activities on track. With a growing network of partners and an outsourced software development model, V Technologies struggled to align their development work with business-critical deals while keeping operational costs in check.

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• Category: Client Story

  mParticle: Improving support efficiency and accountability

  mParticle was facing challenges in managing support tickets because internal processes involved multiple handoffs between teams, leading to confusion and inefficiency without a clear system in place.

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• Category: Client Story

  Streamlining operations at a leading analytics platform

  A leading workplace performance analytics platform streamlined its operations by implementing Pact, reducing communication noise and improving cross-functional collaboration. This transformation enhanced task management and operational efficiency, setting a new standard in workplace performance and strategic growth.

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• Category: Client Story

  Revamping customer success at a hi-tech sound equipment company

  A leading hi-tech sound equipment company in California streamlined its shipping and invoicing processes by partnering with Pact for workflow automation. Faced with delays due to inconsistent data across systems, the company implemented Pact's "process as code" approach, integrating real-time data to improve efficiency and management oversight. This overhaul led to over 90% on-time completion of workflows, prompting further expansion of Pact's solutions within the company.

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