Customer Stories

Case Studies

• Category: Client Story

  Optimizing CRM Management for Melonn

  Melonn, a leader in e-commerce fulfillment, faced a critical challenge concerning the management of its HubSpot CRM pipeline. Updates to active opportunities weren’t happening consistently, which prevented them from having accurate reports and reliable revenue forecasts. This meant managers had to do extra work to remind sales representatives to keep their data up-to-date. Moreover, they were reporting inaccurate forecasts to the board, which resulted in constant updates and unnecessary friction.

  Read more

  
• Category: Client Story

  Transforming CRM updates into revenue growth at a leading digital intelligence platform

  At a leading digital intelligence platform provider, the sales team struggled with outdated Salesforce data, leading to inaccurate sales forecasts, wasted time, and lost deals. Bill, a sales leader at the company, noticed his teams were spending valuable meeting time discussing data updates instead of focusing on maximizing revenue.

  Read more

  
• Category: Client Story

  Optimizing customer support for a leading data platform

  Discover how a leading customer data platform transformed its support ticket management process with Pact. By establishing clear ownership, integrating with existing systems, and streamlining workflows, the platform achieved faster resolution times, improved visibility, and enhanced accountability.

  Read more